Can’t find what you are looking for? Call the service desk at any time on 0330 024 3333.
What is happening?
From March your billing platform Synapse is changing to MyAccount
Copies of customer letters advising of the changes can be downloaded here:
Browse account history, manage usage and costs, and run call analytics at a time that suits you.
MyAccount puts you in control allowing you to get the information you want, when and how you want it.
This essential business support tool enables you to:
- Set alerts
- Bar calls
- Activate and swap SIMs
- Order new SIM cards
- Detect issues
- Analyse your bills
‘Switching Over’ Frequently Asked Questions
MyAccount is an established, robust platform used by thousands of Daisy customers and it is extremely easy to use, below gives you just some of the features that will be available to you:
- Analyse costs
- Run call analysis reports
- Set up usage alerts and bar calls
- Download invoices and reports
- View statements
- Manage your mobile connections including barring, activating and swapping SIMs
- Order mobile hardware
Please note if you are a Synapse 2 user, you should continue to log and track faults and service requests on Synapse2 and they will reach the same customer service teams.
MyAccount Help Videos
Analyse Your Bill
View invoices or unbilled* amounts, search by types or specific numbers or even create your own reports and export to .PDF or .CSV files.
*If you choose to look at your unbilled spending, it’s important to remember that this won’t include any discounts, including free minute allocation as these are added once the invoice is prepared.
Manage Cost Centres
Save, validate and submit various changes to complete the process, and all changes will be immediate within MyAccount and will show on your next bill.
MyAccount for Mobile
Order replacement SIMs, report lost or stolen phones, restrict services and create or check alerts – giving you even better control to manage your Daisy account as and when you need to.